Helpdesk Engineer: Clinton Health Access Initiative (CHAI)
Deadline: 25 June 2013

Location: NAIROBI, KENYA

Salary: 30k-40k

Overview
The Helpdesk Engineer is part of a small, high-performing IT team supporting 800 users in over 25 countries. Our goal is to ensure that our systems are reliable, secure, and robust to support CHAI staff, volunteers, and partners fulfill their mission of expanding access and care to health care services in underserved areas. Located at the Clinton Health Access Initiative (CHAI) office in Nairobi, Kenya the Helpdesk Engineer will play a key role on the IT team supporting our worldwide staff.  The person in this position is focused on Microsoft Windows-based technologies, with a heavy emphasis on WindowsXP/7, creating and maintaining user accounts in Active Directory, Microsoft Exchange, SharePoint, and Blackberry Enterprise Server and providing remote support to our worldwide staff. This position requires a self-starter who is knowledgeable, meticulous, and resourceful to be successful and effective in a fast-moving and entrepreneurial environment.  Must be excited by the challenge of tackling projects in new areas, quickly building knowledge and skills and effectively applying them.

Responsibilities
-Maintain Exchange 2010, BES and AD user accounts
-Proactively support staff in field offices.
-Provide end-user support with SharePoint 2010
-Provide training and assistance to users as needed
-Interface with vendors to place orders for new equipment and software
-Ability to design and install systems on a limited budget
-Create and maintain updated documentation
-Must be excited about learning new things, patient in dealing with staff in complex and sometimes high-pressure situations
-Must have excellent attention to detail
-Providing hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
-Collaborate well in a small team environment

Qualifications
-Three or more years of experience supporting users in WindowsXP/7 using Office 2007/2010 in a Windows 2008 environment
-Experience with supporting remote staff across slow or unreliable Internet connections
-Three or more years experience supporting Outlook in an Exchange 2007/2010 environment
-Bachelor (4-year) degree with a technical major such as engineering or computer science, or equivalent demonstrated work experience and proficiency in technical analysis and written technical reports
-Strong analytical ability and problem solving skills are very important
-Comfort with, and patience for, users of varying levels of expertise
-Basic understanding of networking technologies such as LAN, CAT5e, patch panels, switches, routers and firewalls
-Experience in hardware/software troubleshooting and in providing hands-on training
-Experience supporting users across multiple sites, countries and time zones
-SharePoint 2010 experience a plus
-Microsoft Access or SQL experience a plus
-Proficiency with a scripting tool such as VBScript or PowerShell a plus
Some international travel is required

Apply
Email the CHAI Recruitment Team on: recruitment [at] clintonhealthaccessinitiative [dot] org

Then our design director, Brian Struble, and deputy design director, Liz Noftle, came up with the concept of taking shoes worn during the marathon and arranging them so that the negative space is in the shape of a heart.

Read more about this inspiring magazine cover here

and I am waiting
for forests and animals
to reclaim the earth as theirs
and I am waiting
for a way to be devised
to destroy all nationalisms
without killing anybody
and I am waiting
for linnets and planets to fall like rain
and I am waiting for lovers and weepers
to lie down together again
in a new rebirth of wonder

Lawrence Ferlinghetti, “I Am Waiting”

Hey! Need a job? Want to work in the NGO/development sector in Zimbabwe? Check out the job vacancies below and apply today. If you want to receive regular civic and human rights information, together with NGO job vacancies and other opportunities like scholarships by getting our regular email newsletter, please email join [at] kubatana [dot] net

Finance and Administration Officer: Zimbabwe Civic Education Trust (ZIMCET)
Deadline: 29 April 2013 (close of business)

Applications are invited from suitable, qualified and experienced individuals to fill in the above mentioned position that has arisen within Zimbabwe Civic Education Trust (ZIMCET). ZIMCET is a registered NGO that was set up in 2000 to advance an informed, peaceful and confident Zimbabwean society, aware of its rights, duties, responsibilities and obligations, through full participation in socio-economic, political and cultural development.

Duties/Responsibilities
-To prepare cash flow statements and programme income and expenditure accounts timely
-To prepare income and expenditure budgets in conjunction with other programme members
-To supervise all accounting, bookkeeping, banking and reconciliation related thereto
-To maintain asset registers
-To prepare financial reports for the Board and the donors
-To prepare for and coordinate the external audit
-To prepare accounting procedures manuals and other administration manuals and implement the systems and procedure with adequate and effective check and control design
-To ensure cost effective procurement, prudent treasury and value for money expenditure
-To manage all matters related to proper financial management of ZIMCET’s affairs and meet the requirements of donor-funding organizations for reimbursement
-Supervision of staff in the Finance and Administration Department.

The Finance Officer will report to the Director of ZIMCET.

Qualifications and Personal Attributes

Prospective candidates must have the following:
-A minimum of a first degree in Accounting or any related qualification from a reputable institution
-A higher qualification will be an added advantage
-Membership of an accounting body will be an added advantage
-At least three years experience in a similar position within the NGO sector
-Ability to work under pressure
-A team player
-Excellent communication skills

Apply
Applications must be accompanied by a detailed CV and certified copies of certificates and must be addressed to The Director and sent to zimcet [at] mweb [dot] co [dot] zw

Remuneration and related benefits will be shared only with short listed applicants.

Only short listed applicants will be contacted for interviews.

The US Embassy Public Affairs Section held a discussion on the problem of waste and the challenges of disposing of it, particularly in urban areas. The discussion, lead by Environment Africa, explored various ways of preventing littering and cleaning up the environment, using the expression “the carrot or the stick” to described how people can either be encouraged to not litter through incentives or through punishment.

An incentive could be offered as is done in Botswana, where people are paid to clean the streets around their area. Or a punishment could be enforced, as is enacted in the Environmental Management Act – Any person found littering should be fined no more than a level 3 fine (about $20). Another suggestion was creating a situation like in Rwanda, where once a month everyone is required to spend a few hours on a designated day, cleaning the area around where they live. While it has encouraged a cleaner environment, it has also helped bring people together after the atrocities of the Genocide 19 years ago through collective acts of community service.

However, all suggestions have their disadvantages, as incentives would be expensive, the fine of no more than $20 could have little impact on people and finding one day where everyone can drop everything and spend a few hours doing community service would be difficult. An ideal situation would be a combination of different approaches, as is suggested by Environment Africa. They bring awareness to the importance of a clean environment and the dangers of pollution, leading campaigns and outreaches to educate communities on the issues.

Environment Africa also has a focus on “Reduce, Reuse, Recycle”, looking towards innovative ways in which waste can be put to use. Several examples were shown; from recycled paper, which was turned into playing cards, and art made out of old cans. There was a strong emphasis on the need for innovation, looking towards young people to find new and creative ways to deal with the increasing build up of waste in both rural and urban areas.

However, the main message was this is our environment, which is everyone’s responsibility. To protect Zimbabwe and all the beauty, we all need to take responsibility and make an effort.

Photo: Environment Africa