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Travel 100ks to sort out a bill?

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Community Radio Harare included this article in their latest newsletter, Talking Harare:

Some Norton residents are travelling 100km to Kadoma in a bid to resolve ZESA’s disputed estimated bills. An investigation by Talking Harare following a tip-off from Harare Residents Trust (HRT) showed that some households in Katanga, Knowe and Govans are receiving monthly ZESA bills of about $100.

If they approach the local ZESA office they are being asked to go to Kadoma where the ‘responsible District offices’ that have the authority to deal with such queries are located.

Kadoma is about 100km from Norton and residents have to pay $10 for transport alone and this does not guarantee them the reversal of the high bills. Residents who have been affected by this anomaly told Talking Harare that sometimes they are forced to make several trips to Kadoma and no solution is offered.

Others said they end up paying the high bills fearing to be disconnected of electricity or ending up spending more money.

In Knowe suburb, residents are also complaining that each household is being forced to pay US$2 as education levy to the Norton Town Council, irrespective of whether or not one has a child attending council school.

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