I would like to echo my sentiments concerning the abuse of power and manipulation by the institutions in Zimbabwe. I am concerned especialy by the issue of the billing systems of ZESA, ZINWA and Telone. I reside in S.A but my mum still stays in Zimbabwe. I am at my wits end because ever since the country changed over to the US dollar it seems as if these institutions simply took advantage of the transition and unfairly calculated the outstanding amounts such that civilians would bear the cost of the institutions mismanaged finances. As of now my mother is sitting with a telone bill of US$6000,00. She has since requested a print out of the phone calls that have brought the bill to such an amount. Telone has not been forthcoming with the print out because the account is in my father’s name but he is in the USA. My mum then decided to go to telone with my father’s I.D and their marriage certificate but was rudely informed that both documents did not mean anything that she could have just stolen someone’s I.D they did not even try to advice her on alternative ways that she can acquire the print out. At this point my mum has been summoned to court with the the threat that she must bear the costs there of. I really would like some one to get back to me as to how I can get assistance for my mother. Above all I would like to know if there is any advocacy that is going on on this issue